With greater self-awareness of their emotions and the ability to empathize and understand other people’s emotional state, your team will perform better in the workplace. In other words being emotionally intelligent makes a real difference to performance and, therefore, profit.

Emotional intelligence training is not just a desirable ‘soft skill’. In fact, research indicates that emotional intelligence can be a better indicator of workplace performance than IQ. It gives you very real and concrete benefits and should be an essential element of any staff development program:

• Managers and supervisors are better able to maintain a positive work environment.
• Sales staff are better able to influence outcomes in your favor, particularly when handling difficult prospects or tough negotiations.
• Customer facing personnel are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive affect on customer loyalty and retention.
• Staffs in general are better equipped to handle the ever-increasing pressures of a modern workplace.